If a VictoryPetSupplies.com product does not meet your expectations, return it for an exchange or a prompt refund of the product purchase price. (Excludes special orders or clearance items).
For 30 days there is a no questions asked return guarantee, so there is zero risk. Simply contact us via email at: firstname.lastname@example.org We will provide you with instructions for returning your products for a full refund.
Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.
Any products that have been used, display excessive wear, are dirty, have pet hair on them, dog fence wire removed from the spool, used dog fence flags, or other signs of prolonged use are not eligible for a refund. The following products due to health and sanitation issues, if used or opened are not eligible for refunds: Spotty Training Place, and Doggie Dooley products.
Within 14 business days of receiving the product we will issue you your refund.
*return guarantee excludes special order items, seasonal, holiday, measured to custom size products. 25% restocking applies on special orders/seasonal items.